I am a pretty informal person. I don’t hold any institutional authority. The interests I represent are my own. I speak for myself.
Obviously I care a great deal about my family and my friends and want to reflect well on them but I can only speak for myself. This is a given in an age where big institutions often find themselves frustrating the interests of normal people. And people take a stand.
So when I find myself haggling with medical insurance or trying to wrap my head around a set of requests from someone claiming to be a representative of a large power, I think back to a viral tweet by Patrick McKenzie (@patio11), about the efficacy of the dangerous professional voice.
The “Dangerous Professional Voice” is less about aggression and more about clarity, formality, and signaling that you understand the system and expect to be taken serious.
What are my options?’”
McKenzie suggests this phrase, calmly and professionally delivered, often prompts the other party to reveal escalation paths or alternatives that might not otherwise be offered.
The voice suggests it solving it is a given. Getting down to business and showing you mean business. Even if you are an informal person sometimes you may want to use this dangerous professional voice as you go about your day. Share if it works. Patrick says he enjoys hearing about use in the wild.