Tag: Hospitality

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Travel

Day 1128 and Distrustful Hospitality

I showed hubris. I was pleased to have smooth sailing on my travel. A joke was made that surely we must suffer some misfortune as it’s so rare for travel to go well. Well, never call upon the gods about a bad possible fortune as you just might get their attention

The Marriot Bonvoy I was staying with wouldn’t honor my husband’s elite platinum status because he “wasn’t yet with me.”

I don’t know if that status is good or bad, my husband handles loyalty. We share status and accounts across most things hospitality related because we are married. We have never had troubles with using the status if I’m using the account before he arrives. I just used it in Amsterdam and Helsinki

Now this matters in that I only would be granted lounge access if I had this status apply as his wife. I’d been counting on lounge for both working and breakfast. Having someone handle basics like water, morning coffee and yogurt, and good working space is important for business travel.

Without that, I wouldn’t have booked the place at all. I explained that, but naturally no one cared. No amount of pleading with the desk manager or staff could convince them to honor the guest status, not even my husband calling en route himself through Istanbul.

Mind you, for loyalty and points reasons, Marriott Bonvoy is the credit card we both use in a shared account. I literally used it to pay for the stay. But without loyalty pricing and perks, the hotel in this instance was a net negative. It was both expense and inconvenience without the loyalty program. I needed to get what I paid for or I wouldn’t buy.

I stayed the night as I was exhausted but found an Airbnb for a few days and hightailed it out of the way. No sense in giving Marriot Bonvoy business any longer than necessary if they can’t see their way into acting hospitable.

I suppose I brought this upon myself. Thinking all was well and I’d been spared. In other sad news my Apollo Neuro got lost at Heathrow as I was trying to prevent my medical cooler containing injection biologicals from being confiscated. I’m really sad about that too.

Categories
Travel

Day 745 and Restless Travelers Scrolling

Coming of age in the golden era of digital hospitality had an enormous effect on my expectations for flexibility on the road. I rarely book ahead, I never worry about finding a place to stay, I overpack luxuries and I am always uncomfortably on the hunt for my personal totemic signifiers of safety. You need things on the road to keep your rituals intact so you don’t drift.

I know how to search for a place to rest and I restlessly pursue it on the road. Singles browse dating apps like I browse Airbnb. I spot red flags on apartment listings like a woman who has been on one too many bad dates.

I spent much of my childhood traveling. My most potent recurring nightmare is packing for a trip that never arrives. I have lived in a perpetual state of readiness to get up and leave. I bring endless tiny compacts and one singular pair of high heeled shoes for a night out I never go on. I am ready for glamour on the road but all I find is the anxiety of instability.

It’s this perpetual readiness to flee that has made me an exceptionally good picker of hotels, rental units, vacation homes and other short term stays. I couldn’t afford a deposit for an apartment in New York for so long that I could find an under-market illegal sublet on Craigslist on a moment’s notice. It’s a handy skill set.

Naturally I’ve come to take this talent for granted as I’ve cultivated it. I’m confident that I’ll pick a decent rental because I can spot issues from miles away. I admit I’ve looked down on complaints about how bad Airbnb has become. I thought I’d avoid the quality control issues. It’s no longer a better value than hotels generally speaking but the real crime is that it’s troubles are not worth the hassle for many. It’s not seamless like a branded hotel.

I felt the hassle was worth it for the comforts of home on the road. But I think I’ve crossed my personal Rubicon on Airbnb in Prague. I won’t default to it any longer. The costs are now basically identical. You’ve got to weigh the costs of friction against having your life a bit disturbed. Hotels specialize in hospitality. It’s probably worth remembering.

Categories
Aesthetics Travel

Day 633 and Hospitality

One of the things my husband Alex and I were most excited by when we bought our homestead in Montana is inviting our friends and family to stay with us. We have an entire floor of the house dedicated to guests and have plans to turn part of our barn into a separate guest house as well.

We’ve begun the process of designing and furnishing our guest floor. We have two rooms, a bathroom and a separate living room. The furniture is slowing turning up. Which means it is time to work on the details of making it as comfortable and hospitable as possible. Naturally we asked Twitter to weigh in on what makes people feel at home in someone else’s house. And you did not disappoint.

Toiletries

Traveling with full toiletries and skincare can be a challenge especially when flying. Here is a list of the most requested grooming items and toiletries

  • Hairdryer
  • Roundbrush & Styling Tools
  • Shampoo & Conditioner & Body Wash
  • Lotion & Body Moisturizer
  • Skincare Basics (SPF, Face Creams)
  • Skincare single use masks for face & under eye bags
  • Dental Care (Brush, Paste, Floss)
  • Small Individually Wrapped Soap
  • Q-Tips & Cotton Rounds
  • Tampons & Pads
  • Tissues
  • Bandaids & Pimple Patches
  • First Aid Items (Headache, Allergy)

Bathroom Comfort

Grooming items isn’t the only thing that you need in the bathroom. Personal hygiene requires some thought.

  • Trash Bin
  • Dark Towel for Makeup Removal
  • Plenty of Extra Bath Towels
  • Wash Cloths
  • Hair Towel & Turban
  • Extra Towel Hooks
  • Plunger & Brush
  • Bidet and Squatty Potty
  • Septic Care Sign
  • Cleaning Items
  • Extra Toilet Paper
  • Tissues
  • Poo-pouri or matches to mask smells

Organization

Keeping your personal items from overflowing can help make a guest room feel more comfortable. Remember power strips & plugs! Some of the most requested items include:

  • Pens & Notepad & Scissors
  • Desk Power Station
  • Bedside Power and USB
  • Hangers (including pant & skirt)
  • Trays/Landing Zones for small items
  • Coat Hook
  • Dresser & Closet Space
  • Full Length Mirror

Bedding and Sleeping

Getting a good night sleep in a new place can be very challenging. Providing for your guest’s sleep and relaxing needs was a top request.

  • Extra Pillows
  • Hypoallergenic Options
  • Duvet Cover
  • Robes & Slippers
  • Dirty Clothing Bins & Laundry
  • Dimmer & Good Bedroom Lighting (not too bright, preferably lamps)
  • Books & Reading Materials
  • Nightstand Space (w/ power & USB strips)
  • Eye Masks & Earplugs (ideally also blackout curtains)
  • Water Glasses & Jugs
  • Wifi QR Codes
  • Speakers or White Noise Machine

Other requests including desks and working areas. Our current plans are to have adjustable standing desks and ergonomic work chairs in each bedroom. Plenty of landing spaces and areas to keep your items visible but not cluttered (including luggage stands) is also commonly requested. Separate sitting, sleeping and working areas is best. Also a surprisingly large number of people suggested a white board. So clearly our friends like to brainstorm on the road. External monitors and keyboard were also mentioned.

We have plans to write a basic FAQ document that includes things how the house works. We will include details on water filtration (we have an expensive filtering system so you can drink from any tap in the house), where food is kept and expectations on hours and interaction. Also details on things like heating and cooling are crucial for comfort. People should be able to maintain their ideal temperatures for sleeping and working.

We are also planning to outfit the guest common areas (private to guests and separate from the house common areas) with a mini-fridge stocked with favorite beverages and snacks. Having a coffee maker and tea service was a popular request as well. We are also considering extra boots and outdoor gear for city guests that do not have country gear or simply cannot travel with Wellingtons and barn coats.

Another huge area of interest was maintaining health and fitness. We have a full gym including squat rack, pull up bar, treadmill and a Pilates reformer along with mats for stretching and yoga. We’ve got a Theragun, medicine balls & foam rollers. I am also keen to have supplements for basics to keep your immune system happy like Vitamin D, C and Zinc. We also have a hot tub and have plans for an infrared sauna (might even include a cold plunge).

If you’ve got hospitality suggestions we’d love to hear them. And of course if you are one of our many virtual friends we’d be delighted if you’d consider becoming an “IRL” or in-real-life friend by coming to visit us. We are booked through October but would be thrilled to have you come for ski season!