Tag: Hospitality

Categories
Startups Travel

Day 1877 and Driving Miss Julie

When Uber first hit San Francisco, most of the hype in my circles was that it was finally possible to go out at night like New Yorkers always had. In Manhattan hailing a cab was simple. One was always going by.

San Francisco was neither so dense nor so populous, so maybe you got lucky; but mostly you called cab companies and waited outside of parties for for ages just to be sure someone wouldn’t steal your ride.

Talking to your taxi driver was more interesting in New York. It was the quintessential immigrants job where one worked their way up to a taxi medallion. Different neighborhoods had different demographics. You’d learn a lot about the American dream.

Now that ride sharing and piece work contracting applications are entrenched in our social fabric, the relationship between customer and provider is entirely different.

Using an interface that cuts down interaction is a big part of the appeal. Maybe no one wants to hear about hopes and dreams anymore.

Except that I do. I am one of those chatty Cathy types who wants to let the conversation roam. Uber and Lyft drivers (and whatever other delivery services they may also pick up) tend to be intermittent workers looking to patch up the cracks in the drivers budget or circumstances.

I’ve had a number of veterans (as in military not as in experienced drivers) on my recent trip. This is also a typical demographic in Montana where it’s either former military or college kids looking for extra money.

Times rally must be changing as I’ve not had a prototypical immigrant driver in America for some time now. It’s largely white native born men looking to make ends meet.

New York probably still has that old school style of driver but working class Americans of all stripes are now thoroughly integrated into application intermediary work flows.

Odd jobs used to be paid in cash and maybe some didn’t get reported. Now you’ve got 1099 income from every piece work source of income imaginable. No one is all that reasonable to anyone else.

The companies are just the layer between customer and provider. I’m sure the governments must love this (despite protests to the contrary) as it makes it very easy to collect the taxes.

Categories
Travel

Day 1875 and Between Heaven and Hell

I had a stupid day. Maybe things have been simmering for a bit and a blow up was to be expected. I hit a limit for humiliation and simply didn’t want to keep paying for that kind of treatment. I did not consent.

I’m doing some business in California and am paying an exorbitant fee for the privilege. And I will eat a lot of shit to do the work I love, but I will not pay to be insulted at a premium price point. A Best Western is good enough for me.

This is going to be a ramble as I am so irritated by it as it felt like every single aspect of the hotel did not function. Their bumbling ineptitude would make a Motel 6 blush, let alone a supposedly upper market hotel.

Alas, somewhere between a maid barging in on me naked and the fourth or filth time a staff member knocked on the door confused about the status of my reservation I snapped. I wanted out of my reservation which is spent hours trying to sort.

If they didn’t want to do their jobs, offer me privacy or take my money, well then I didn’t need to be there. I wanted to be literally anywhere else.

I had a late checkout and half an hour before it hit so I went full Karen. I huffed and puffed and demanded a refund. I packed up, dazed and underfed from a busy morning and went to another less glamorous hotel. And it reads like a comedy of errors.

The hotel was charging prices equivalent to five star luxury hotels in other parts of the world and couldn’t deliver on so much as taking out the trash or keeping the changes in the reservation straight. The Keystone cops were better coordinated.

A kerfuffle had developed around extending the stay yesterday. At issue was that I didn’t have the authority to extend the reservation as it has been booked under my husband’s account and not mine.

Alright fine, but plans change and sometimes (often times) my husband and I have to change on short notice. It wasn’t even as if there were amenities on offer that he was entitled to on his account versus mine. I want being sneaky.

There was no breakfast to abuse. No special amenities for the status guests. Hell there wasn’t even a pair of slippers. But somehow it became a thing. Multiple calls to the manager, confirmation details being emailed around and trips to the front desk did not fix the problem.

The front desk manager acted like she was doing me a favor by letting me pay $300 bucks to extend the stay as “she’s really not supposed to do this!” You see I didn’t book the reservation myself.

This bizarre “account owner” issue is now a regular issue for both Marriot and Hyatt owned hotels. And if they didn’t want to take my money I didn’t feel at all bad about losing my cool and walking out.

The chains simply cannot seem to provide hospitality if it is outside of their parameters and their staff is not enabled to do much of anything beyond try to calm you down while never delivering on what you paid. If you happen to have a change of plans then being the wrong spouse counts against you in their dance of protocal.

I was annoyed but alright I’ll let inconvenience him and have Alex change it and move on. I won’t try to shock them by saying m that married couples commingle many things like airline status, Costco accounts and hotel loyalty programs. You’d be shocked at what other stuff we share. It’s almost like being married means sharing your life.

Today was meant to be the first day of the “new” reservation but despite being charged for it, not a single member of the hotel staff could figure it out. I went down multiple times to change keycards and put down deposits and all kinds of rigamoral.

Because I’d been so jet lagged yesterday I didn’t get any housekeeping service nor had I done much beyond work at the desk. So once I thought the extended reservation was sorted I went to visit a sort of luxury concept mall of the likes that combines Dior and Cartier with a billion other amenities from movie theaters and fine dining with staples like a Sephora. I told the hotel I’d give them time to clean as I was going to pick up a few things.

I return three hours later to the room not being cleaned. I am irked but find I call and ask if they can send housekeeping. “Oh we thought you were checking out?!” My response was “well a cleaning woman came in around 10am without knocking while I was naked.” I was wrong to presume that she would come back despite my AI assisted explainer translating my English to her Spanish. I thought she’d understood I was leaving and she could clean. How wrong I was.

“Oh no we have you listed as checking out at 2pm which is why we didn’t clean! Ok but then why did a maid come in earlier without so much as a knock? No explanation was offered.

This goes on for another half an hour as various people come to the room, none of whom communicated with anyone else on the staff.

A gentleman came knocking to ask when I’m checking out (I am not see this is the reservation). Another came to see when I wanted them to clean (two hours ago but now is fine) and then finally on the fourth person to try to sort it out if I had a reservation (look at the barcode I beg you!) I got angry enough that they let me cancel the reservation. They seemed totally flummoxed by my upset.

Somewhere around “just send up a vacuum I’ll clean myself” and “it’s against union policies to let the guests use the cleaning equipment” we’d clearly reached an impasse on what I needed and what they would do (nothing) and they wanted me gone as much as I wanted to be gone.

I know all of this is stupid and very petty, but we’ve reached a point in many industries where everyone is paying out their noses for services meant to be delivered in an expected manner and almost never are. And the prices only ever go up. if I had ever behaved in the manner that they did when I was managing a marketing agency for a luxury hotel in New York I would’ve promptly been fired.

I didn’t need to be insulted about not being my husband. I didn’t need to work my schedule around their cleaning staff or their front desk scheduling snafus or their various corporate policies on who is allowed to book what and when. 

I want to pay a fair price to stay somewhere I can get my work done and have the basics. Hospitality is about being hospitable. And somewhere between the armed guard at the mall and the baffled maid it just hit me that this heaven and hell interplay is all we can expect from here on out. You either pay a fortune or are lucky for what you can get.

It’s not even premium mediocre now. It’s just shitty. And only Karens stand between us and the total devolution of standards for fair exchanges of goods and services. And unfortunately that means I must don the armor of the Karen and hold my line. I refuse to cut my hair and get highlights though. I’ve had enough humiliation for one day.

Categories
Travel

Day 1847 and Cardio versus Packing versus Ski Bunnies

I’ll be on the road for a portion of tomorrow. Other members of my traveling party have already pulled ahead to parts unknown, as shifting obligations and vehicle needs turned schedules this way and that. Nomads as we adapt to a new world.

Europe is in a tense state and the weather hasn’t helped much. As I’m writing, Davos is awaiting Trump speech in the Swiss mountain town.

I finished a workout in the hotel gym but my room wasn’t quite ready for me, so I went down to the lounge to take in the BBC having had my fill of Bloomberg commentary while in the gym.

Management must keep up with their bosses

You can probably spot the hotel brand and imagine easily my experience intaking the World Economic Forum by proxy as I attempt to manage my life and health in the unspooling of the order of things.

I packed up a slightly unusual range of things for my transit tomorrow, as I had been going by car but will hop a low cost carrier to recenter. Somehow this has my large luggage separated from me. I’m carrying a very fine leather duffle I recently acquired as a gift for my husband.

Will this work for my carry on and personal item?

I have gone from doing a bit of cardio bunny as I work to improve my V02 max to a pack rabbit, as I moved around this and that to be sure my cascade of items and medications were within reach and packed appropriately. And would make weight but I’ll get to it.

I’ll not end my travels as a snow bunny in Davos though I have seen rather a lot of snow in Southern Europe as far south as Greece.

Why are bunnies on my mind? Well I have to keep in mind some odd weights for the low cost carrier I’ll be using for a short hop. Just look at this guide to baggage.

3kg is a silly amount of weight for a bag. That’s the weight of a house pet like a bunmy

3kg (3 kilograms) is equivalent to approximately 6.6 pounds. While this weight is roughly the size of a medium-to-large house rabbit rather than a “small” one, it is a common weight for many everyday household items like a large bag of flour or three liters of milk. Via Perplexity and Weight of Stuff

For whatever odd reason, the carrier listed your personal item or under seat bag as needing to weigh 3kg. This is about the weight of a house rabbit.

Which is honestly not a lot. I doubt any purse I’ve ever carried is under 3kg when you account for laptop, shoes, cosmetics, wallet and other sundries. But we shall see if my backpack can do it. Nothing but pajamas and medications ought to keep it light.

Categories
Aesthetics Biohacking

Day 1843 and Does Enya Listen to Herself In The Bath?

As a woo child of the New Age 90’s era of music, I love listening to Enya in the bathtub. Pure Moods and a hippie mother set a tone for bathing for the remainder of my life.

Alas in Montana we do not have a bathtub in any of our bathrooms. We have a hot tub but the chemicals bother my skin so I only get to enjoy a bathtub when I’m traveling.

And you better believe I have Enya downloaded on Spotify for those occasions even though I’m certain at some point we probably owned all of her music on tape and CD.

While I love the classics (who doesn’t want to sail away?) I had Wild Child come up as I was soaking up magnesium yesterday. Which is not a bad checklist for becoming present in the moment.

Ever close your eyes
Ever stop and listen
Ever feel alive
And you’ve nothing missing
You don’t need a reason
Let the day go on and on

Let the rain fall down
Everywhere around you
Give into it now
Let the day surround you
You don’t need a reason
Let the rain go on and on

What a day
What a day to take to
What a way
What a way
To make it through
What a day
What a day to take to
A wild child – Enya

I’m no wild child but I don’t need a reason to enjoy a bath or a day. Rest up and rejuvenate.

Categories
Chronic Disease Emotional Work Travel

Day 1841 and Lapping It Up

As we do our yearly family planning retreat (such as startup couple cliche) I’ve been balancing the stress of the wider chaos of the moment and my body’s turmoil.

It’s contrasted with the calm and removed relaxation of a hotel with excellent hospitality. The soft attention to detail is a blessing on a body that is not quite up to factory standards.

As we go over goals, budgets, allocations and timelines the stress is buffered by being able to take breaks to walk alongside the waterfront or swim laps in the quiet infinity pool.

That might not seem like a triumph, if you don’t know me it sounds like a stupid humble brag about my very fine life. But I’ve spent years unable to wear a bathing suit at all because of the pain cause by Lycra’s pressure on inflamed tendons and tissues. Three years ago I wrote about the bathing suit I’d never work

And today I was able to dive in and do the butterfly and the backstroke as if it were the kind of workout I do all the time. The possibility of improvement is here.

One of the planning goals is to see how far we can take my health with nutrition, sleep, physical therapy and other modalities that rely on movement and self healing over the many intense drugs I’ve needed to calm the flares. I almost believe it’s possible. And I sure plan to try.

Categories
Community Politics Travel

Day 1840 and Firm Planning Over An Abstract Constantinople

A friend of mine James Pogue published an opinion piece long in the making about a new kind of Democratic. He deeply investigates the subtly misunderstood Representative Marie Gluesenkamp Perez of Washington.

I was really moved by his sincere engagement with a new kind of Democrat who is really an old kind of Democrat who spoke to America s who lived closer to the land and took pride in a type of communal and conservative stewardship of our country.

I felt it very deeply as someone between two worlds. I sense the grief and loss I carry everyday. If the nation had chose a different path, I wouldn’t have been shunted up and out in The Sort.

Maybe I’d have married to my high school sweetheart. He’s an EMT, didnt go so far from home and is a passionate outdoorsman. We were on different paths as is clear from where I landed but my respect for the life he leads endures.

I live an amazing life with a loving dedicated husband with whom I pursue a deeply aligned set of life goals. The blessings that have been showered on me by the Sort have been substantial. We we have almost maximum freedom to pursue our lives while.

I thank God that despite the changes that have ravaged much of the America, I grew up in most of what I know is incredible agency and comfort.

But there are other Americas who are not so lucky. I hold that William Gibson saw Cyperpunk as science fiction rooted in Appalachia. I see how he writes the near future and it’s one where the past still exists but some of us have been sent forward to the future.

In his almost present maybe I’d have in-laws I grew up with and maybe I’d have my parents nearby because we’d never have lost the house in Boulder and staying close would have made economic sense. Hippies really did want that world.

Maybe a world where “right to repair” has been enshrined would have allowed me to build and own the work I could do on the farms that surrounded our defense industrial focused land grant university. It’s hard to imagine what I would do in that other America.

I’d manage the organic school farm I worked to gain permits for that my mother built from the first year. It mostly existed to produced fruits and vegetables for those who worked it. Itd a fantastical idea that has little basis in economic reality but it’s a life that would make sense to almost anyone.

But instead I was off to acquire an enormous debt that was hard for me and my family to fathom to take huge gambles that I’d be a winner. And I was.

But I’ll never have my family, childhood house, or my town back. That America is gone. And when I wanted the pickup truck of the past I had to import it from the fucking Balkans. It’s expensive to be able to repair what you’ve got.

I’m writing this from a hotel in a trade capital where Alex and I are working while doing our yearly “firm” planning for the family because it was the best place to meet up based on his travel and mine as we run the ancient trade lines that have always ruled the world. That we can plan is a dream.

We aren’t aristocracy but agents of them. And if they ever tried to take our trucks or our guns what else would we have left but being “in service” and tut tutting over a lie of moral superiority for having achieved high rank by serving our betters.

I’ve never felt more America than in this moment, even though I’ll never ever get back the American whose logic forced me into achieving a bigger life than I’d ever imagined.

I just happen to know that it was achieved at the expense of my home and my family and a future that would have also been a life of beauty and meaning close to the land and a town that has benefited from an American government that worked a little bit more for the people around me.

Just because I have thrived doesn’t mean the cost wasn’t great. That would be a dismissal of the material reality that I know to be true. But isn’t it nice that I will be treated as a respected trader representing capital interests in some great capital. It’s freedom most certainly, but not the freedom that America promised. That one might be a little less grand. It’s a little bit firmer. And I am in the realm of the abstract.

Categories
Travel

Day 1790 and On The Road Again

The Tuesday before Thanksgiving is a weird day for travel. If you could get the whole week off, chances are good you already traveled over the weekend. If you couldn’t swing the time off, you are probably running with the masses on Wednesday.

Those only taking one day off of work is a bit of a no man’s land for transit. I am oddly in that camp this year. For many years I worked Black Friday and simply didn’t consider any portion of the week a holiday.

I’m lucky that the Bozeman airport is one of the most pleasant airports in all of America. I breezed through security with a golden retriever puppy behind me and a chocolate lab puppy in front of me.

Part security you have gorgeous views of the Bridgers, friendly people, hilarious warnings to leave your bear spray behind, and a spot to get a wood fired pizza before takeoff that is actually good.

The woman checking my bag in said the record was 30 confiscated in a day but the most she had personally handled was 5 of them.

Even more exciting was finding I’d been upgraded to first class on my commuter flight. Sometimes you do just get lucky when you hit the road.

Categories
Reading Startups

Day 1771 and Virtuous Cycles for Wise Readers

It’s hard to say that there is a best part of living in Montana. If you like mountains, seasons and being outdoors it is hard to beat. One thing I particularly enjoy is how often people will come to our state either as tourists or for retreats with their companies and coworkers.

Alex and I drove down to Paradise Valley today to meet up with the founders of one of our favorite products. Having a company meetup in Yellowstone’s off season is a smart choice and as Montana citizens we love it when folks come to visit and center themselves and their work here.

A villain’s lair in Paradise Valley or a cozy lodge for discerning visitors to Yellowstone?

Daniel and Tristan have made one of our all time favorite and most used set of reading applications. The first is called Readwise. It’s hard to fully describe the product except to say that it makes you a better reader through your own highlights and notes.

I came into the application with more than a decade of highlights from my Kindle and found myself deepening my experience with all of my prior reading. It’s one of the best research tools a heavy reader can purchase and I was a very happy customer.

They didn’t stop there though. To make things even better, they launched a reader product which further cemented a virtuous reading. My highlighting, annotating and review cycle is now integrated with my reading and note taking across all my different content formats and sources.

Majestic vistas help us all feel wonder and spark creativity through nature’s beauty

Taking a few hours to drive through some of the most beautiful countryside in America and catching up with talented and passionate founders is an incredible way to spend a few hours.

The passion and care that Tristan, Dan and their team have brought to making reading an even better experience brings me so much joy. As a power user of their apps, and a voracious reader of all forms of written content from books to Twitter threads, I appreciate the incredible feat of product management they have pulled off. Making reading better is no easy task.

Categories
Community Politics

Day 1736 and Putting Good Things Back Into The System

I had a few appointments in town today including two doctor appointments. I like to have my husband with me when the medical system is involved just in case I need a backup or level headed second opinion.

Afterwards we were able to catch a late lunch (nearly happy hour) at one of Bozeman’s trendy no seed oil spots. It being an odd hour for dining we could hear the conversations at the bar as the place was mostly empty.

A virgin Huckleberry margarita

There were two couples, one Boomer pair and the other geriatric millennials, who as it turned out both celebrating their anniversaries this weekend. The out of town Boomers had come for a Yellowstone and Tetons visit while the younger couple turned out to be local farmers in the valley and were excited to learn the tourists had something in common with them.

The Boomers had also run a farm in Florida but retired and sold it as it is apparently nigh impossible to grow oranges for juice in Florida anymore. The conversation had turned to everyone’s frustrations with the tariffs and the pressures it put on their work.

No one could remain competitive as cost inputs kept going up. Finding labor for smaller farms was getting more expensive and harder to secure. And land developers increasingly competed to acquire land piece by piece from older larger family farms who struggled to compete. We were full on eavesdropping at this point.

The husband in the young farmer pair was dressed just like Alex. He could have been Alex for how closely their styles matched. When he left for the bathroom, his wife said to the older couple how hard it has been recently.

Land he’d worked for years on a lease had just recently been sold to developers at an enormous markup. They understood the demand for housing but how could anyone continue to farm and make a living?

Between tariffs, labor costs and ravenous unmet demand for housing that could only be financed by large scale real estate developers the era of the family farm felt over. Only the big dogs could afford the costs and regulatory overhead.

We were finishing up our meal as we nodded along. Alex said to me “ok I know we don’t do this very often but I think we should pick up the meal for the younger couple.” Being on the verge of tearing up myself I couldn’t have agreed more.

I waved over the waitress and asked if this was possible. She seemed a little surprised “the whole meal?!” But it wasn’t a crazy amount. It was about $100. We sneakily paid our tab and theirs as quickly as we could. We didn’t want to make a thing of it. We just wanted to make their day a little better.

We got up and said to both couples that we couldn’t help overhearing it was both their anniversary weekends coming up and we wanted to wish them many more happy years together.

We thanked them both for keeping America fed and tried to casually saunter out before anyone noticed what we’d done. Hopefully this added a little cheer to their day. In a system as big and opaque and impersonal as America it can feel like there is nothing any of us can do.

So when you can do something even if it’s a small thing like picking up a meal we should do so. America is an idea but we are also a people and we stick together even if our elites make stupid decisions.

Categories
Biohacking Chronic Disease

Day 1732 and It’s Getting Hot In Here So Take Off All Your Clothes

You might want bring towel though, as our handcrafted Finnish sauna will need some use before the cedar is completely smooth. Yes, that’s right, the MilFred family Yellow Barn now has a sauna. And she is a beauty. Just check out the view we picked for her.

Alex and the wonderful family who built the cedar sauna structure placed her under the back awning of the big yellow barn today. Wiring and electronics are underway as I write.

We’ve been slowly but surely turning our barn into our ideal wellness center both for our own use and eventually for the wider community as well. We are privileged with skills, capital and loads of very expensive personal experience with chronic illnesses.

So naturally as geriatric millennials it is always our instincts to turn our pain into something useful and also if we are lucky pay back the expenditures and turn a profit. Which we can then reinvest. It’s the circle of life for a generation who found the circle of life to be a tad more inflationary than expected.

The man of action putting the finishing touches on the electronics. We don’t have anything in our home systems connected to the cloud, so he built his own fully local controller with
ESP32 as the brains, 60a 240v contactor for heater, RGBW LED controls
UI/ final control via Home Assistant and HomeKit. You can snag the code on GitHub

In true MilFred fashion, we are building and testing everything all on ourselves. An n of 1 is good, an n of 2 is better, and if you’d like to test it out hit us up while it is a work in progress. Build in public and beta test with your friends.

Tucked under the awning of the barn so one can easily pop in from gym, HBOT or cold plunge to warm cedar comfort and mountain views

We’d like to ultimately build a space for healing, relaxation and training for those who prefer time tested modalities like heat, cold, oxygen and pressure.

Friends and family can come and test out our now very impressive range of equipment as we build this all out.

We have one of the few hyperbaric oxygen therapy chambers available outside of hospital use in the region. You can pressurize to 2 atmospheres and set a range of parameters for a range of treatments. I use it for my inflammatory condition while Alex is treating the remains of long covid. You’d be shocked what pressure and oxygen can do.

Our hyperbaric oxygen therapy chamber

If you want a work out get in some squat reps in our power cage, take a swing at the punching bag or lengthen your spine on our Pilates reformer. You can even climb around on the rock wall built into the the barn ceiling (not even kidding that is the work of the previous family).

If you are looking for a spa day you can have a sweat in the sauna, do red light therapy on your face, chill out on a PEMF mat, and hopefully soon take a dip in a cold plunge. Though if you are ambitious you can sprint across the front pasture and jump in our pond but I’ll warn you that the ducks might not love it.

The pond is fed by a creek that comes from the canyon above our house

The point being that we are building by hand and through personal experience something that improves our lives and others and that’s a pretty hot thing to do. Don’t worry, we will provide towels and robes if you do indeed take off all your clothes. Just come on over and try it out.